We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.
(Note:For some big orders,in case of credit-card fraud, we need to confirm your personal details.Please make sure your e-mail or phone number is correct and available.)
Normally, we ship your package by DHL/FEDEX or TNT. And please note that we can not ship packages to P.O. Box or APO/FPO address.
We ship all items stamped as "womens sleepwear" or "mens sleepwear"and written of low product value(about 20 Euro or 20 Dollar),we will try to make most customers can't be charged a custom fee by your local customs government.
But sometimes several countries such as Argentina,South Africa ,Brazil would charge some taxes which are not avoided .if have some custom problem please contact us in time,we will try to solve this ,
but if your local custom still charge this ,we don't pay for this tax.Hope you understand.
The total delivery time = Processing Time + Shipping Time (Free Shipping For Orders Over $50 Otherwise $10 shipping fee)
(Processing Time 1-3 working days + Shipping Time 3-4 wokking Days = 4-7 working days)
We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
tems must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation.
Buyer needs to pay for the return shipping fee(about $5-$10 for U.S. Customers,use USPS not use fast expensive shipping).
When you send back must tell us your tracking number or we can not check which package is your's
We do not accept returned items that were send back by you directly without checking with us first
Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account.