International Certification: OEKO-TEX Standard 100
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. (Note:For some big orders,in case of credit-card fraud, we need to confirm your personal details.Please make sure your e-mail or phone number is correct and available.)
Normally, we ship your package by DHL/FEDEX or TNT. And please note that we can not ship packages to P.O. Box or APO/FPO address.
We ship all items stamped as "silk sample" and written of low product value(about 20 Euro or 20 Dollar),we will try to make most customers can't be charged a custom fee by your local customs government. But sometimes several countries such as Argentina,South Africa ,Brazil would charge some taxes which are not avoided .if have some custom problem please contact us in time,we will try to solve this , but if your local custom still charge this ,we don't pay for this tax.Hope you understand.
The total delivery time = Processing Time + Shipping Time (Free Shipping For Orders Over $40 Otherwise $10 shipping fee) (Processing Time 1-2 working days + Shipping Time 2-4 wokking Days = 3-6 working days)