FAQ

Below FAQ are some common concerns , if you have other questions, please just send it to info@slipintosoft.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, Send an email to us at info@slipintosoft.com .Response within 24 hours on our business days.

Products

Yes! All Slipintosoft products are made from ultra-luxurious 100% Pure Mulberry Silk (Except for some loungewear products, they are made of silk knitting, These products still contain enough mulberry silk, please read the product description). We use the highest grade (6A) long fiber mulberry silk, and enforce the strictest quality guidelines, including non-toxic dyes.

Instead of thread count, silk fabrics use momme – i.e. fabric weight to measure the quality of silk fabrics. Momme weight describes the weight of 100 yards of silk, 45 inches wide, in pounds. Higher momme means there are more strands of silk per 100 yards of fabric, therefore making the product heavier. So if we weigh that fabric, and say it’s 19 pounds, the momme would be 19-momme. The higher the momme, the higher quality and more durable the fabric is. Momme can range anywhere from 11-momme to 25-momme.

Silk offers more than just an elegant feel - it provides tangible benefits as well. It stimulates the immune system, gets rids of stress, gives an extra boost of energy in the morning, gives a fresh and rested look, and gets rid of the dark circles under the eyes.
1) It breathes. Your head and hair won’t get smothered or overheated.
2)It’s hypoallergenic. It’s naturally resistant to fungus, mold, mites, and allergens.
3)It doesn’t involve synthetic materials. It’s a natural fiber, for those who wish to keep their beauty routine all-natural.
4)It might help with your complexion. Got acne? Try a silk pillowcase and see if that doesn’t help it clear.
5)Temperature regulation. Silk is a naturally temperature-regulating fabric that makes it breathable so it’s never too hot or too cold in any situation.

Silk fabric is made from a natural fiber produced from silkworms, popularly mulberry silk. High-quality silk is a fabric that has been manufactured for thousands of years and has maintained its reputation as a symbol of luxury.Satin, on the other hand, is a man-made material made up of a mixture of satin, nylon, and polyester. Satin is more delicate than silk, so it needs more careful handling. It does not shimmer, but it does have a glossy appearance.Silk is the same on both sides, while the manufacturing process leaves satin with a dull flat back. Satin is shrunk or Stretch whenever we just wash it in hot water. So be more careful when you just washed your satin fabric. You always checked and watched the washing instructions label which is coming on that fabric.If you wish to repose in pure luxury, then silk is the way to go. Your hair, skin, and inner natural beauty will thank you for it.

Absolutely! Choose a detergent designed for use on silk (we recommend pH-neutral liquid detergent). It’s important that you use a detergent that doesn’t contain enzymes or bleach that will damage your silk products. Machine wash cold on a gentle cycle. When it comes to drying silk, air drying is ideal.

Yes, we offer Size customization for some solid colors' items. Please consult our CS about details: info@slipintosoft.com Please notice, an extra fee will be charged for customization service, and customized size can't be exchanged or returned once sold.
1. Hang on the product on the cloth hanger.
2. Turn on the garment steamer to select ‘silk’ mode.
3. Gently pull on the edges of the clothes spray the front and back of the cloth. Don’t touch the clothes directly to avoid high-temperature damage. Small wrinkles at the neckline are generally difficult to iron.
4. Place the ironing head at the cuff position to spray high-pressure steam into the sleeve.
1. Fill a basin with <= lukewarm water 30℃/86°F.
2. Add a few drops of special detergent for the silk delicates.
3. Let the garment soak for three minutes.
4. Agitate the delicates around in the water.
5. Rinse the silk item <= lukewarm water (30℃/86°F).
6. Use a towel to soak up water after the wash.
7. Hang the garment to dry.
1. Mist it with H₂O Since static build-up can only happen in a dry environment, adding a little moisture can help you solve your problem. You can invest in a spray bottle to help you out. All you have to do is spray some water on your clothing before you go out, just enough to dry before you head out.
2. Apply moisturizer to your body before you get dressed Try to apply lotion to your legs or any other part of your body that experiences static cling. Please be sure to allow the moisturizer to be completely soaked in before dressing. (If your skin is greasy, it may leave a stain!)
3. Use a metal hanger (a safety pin or metal thimble work may also be OK) Run a metal hanger on the surface and inside any clothing article. This will reduce the electrical charge by transferring the electron charges on the clothes to the metal hanger. But other small metal objects can also do the trick.
The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light changes. Put your silk product up to the light and see how it reflects differently from other silk products. So the color of the actual product you receive may look different under a different light.

Orders

We don’t support modifying order information (such as shipping information, changing size, color, or product) by yourself. Please contact our CS info@slipintosoft.com or online chat window timely; we will get back to you on working time.Please be noted that one can not make changes to the order once the order ships.

After the order ships out, you will receive a shipment email with the tracking number provided.

If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact info@slipintosoft.com for further assistance..